Vicotria Hand Tufted Carpet
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We offer shipping services to all postal services within India and the United States. Please note that we do not ship to P.O. Box addresses. To ensure a smooth delivery process, kindly provide us with your complete street address and a valid zip code.
Most orders are shipped within 24-48 hours after order confirmation. You will receive a confirmation email regarding the delivery of your order to the email address provided during registration. If you encounter any issues with our shipping services, please contact our helpdesk at care@oceanhomestore.com.
Shipping charges are calculated separately and can be viewed in your cart while reviewing your order. The shipping charge is determined based on the weight and destination of the product. If you order multiple products from the same category, the weights of all units will be combined, and a single delivery fee will be charged.
Once your order is shipped, it generally takes 2-8 business days for domestic (India) delivery and may take up to 14-20 business days for international orders. Please note that some orders may experience delays due to factors beyond our control, such as shipping partner delays. We will make every effort to resolve such issues promptly.
• To initiate a return, please contact our customer service team for further instructions.
• The returned product must be shipped back to Ocean Home at your own cost, using a reliable and trackable shipping method. We recommend insuring the shipment as well.
• Once we receive the returned item and verify its condition, we will process the refund or exchange.
Manufactured, Packed and Marketed by: Ocean Home Store Pvt. Ltd. E98 Sitapura Industrial Area, Jaipur 302016
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FAQs
Returns & Exchange
To be eligible for a return or exchange, the product must be unused, in its original packaging, and in pristine condition. It should include all price tags, labels, packing, barcodes, and the invoice copy.
You have 14 days from the date of receipt to initiate a return or exchange. Please notify us within 7 days of delivery by contacting our customer service team at +(91) 9829837947, +(91) 9257055031 or email us at info@oceanhomestore.com
Please note that many of our products are handcrafted and may have slight variations. These variations are a testament to the artisanal nature of the product and do not qualify as defects.
• To initiate a return, please contact our customer service team for further instructions.
• The returned product must be shipped back to Ocean Home at your own cost, using a reliable and trackable shipping method. We recommend insuring the shipment as well.
• Once we receive the returned item and verify its condition, we will process the refund or exchange.
Shipping Timelines
All orders are shipped through recognized and registered courier services. The delivery of your shipment is subject to the norms of the courier company or post office. Ocean is not liable for any delays in delivery caused by the courier company or postal authorities. However, we guarantee to hand over the consignment to the courier company or postal authorities within a maximum of 15 working days from the date of order and payment, or as per the agreed delivery date at the time of order confirmation. Delivery will be made to the shipping address provided by the buyer or the address associated with the credit/debit card, unless specified otherwise at the time of order.
Ocean is not responsible for any damage to the packaging of the order during transit to the buyer.